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Bilingual Forex (FX) Business Developer

Title: Bilingual Forex (FX) Business Developer
Salaire: Depending on experience
Secteur g�ographique: France
Langues: Arabe, Cantonais, Fran�ais, Allemand, Italien, Mandarin, Russe, Turc
Post� : 6th Feb 2012

Description:
Job Description

� Research and cold call potential clients and partners which include Banks, Broker/Dealers, Money Managers, Funds and HNW Retail.
� Establish partner relationships with FX Money Managers, Introducing Brokers and Technology White Labels.
� Effectively negotiate pricing and conditions with clients and partners.
� Travel at times to strategic Institutional FX events and prospective/existing clients.
� Discuss features/benefits of our FX technologies to potential clients and partners.
� Provide efficient on boarding assistance to potential clients and partners which will require communication with other departments.
� Provide weekly and monthly reports to management

Your Profile

Education: University degree required
Language: Fluent in English in addition to another language: German, French, Italian, Russian, Chinese, Arabic, Turkish

Competencies:

� Expert knowledge in eFX trading
� Efficient at researching and cold calling potential clients and partners
� Ability to work with flexible schedules
� Ability to achieve and/or exceed performance goals
� Ability to adapt to a changing environment linked with a fast growing bank.
� Excellent oral and written skills
� Must be customer minded, motivated, committed, professional and a team player

Arabic Speaking Field Sales or Marketing Manager

Title: Arabic Speaking Field Sales or Marketing Manager
Salaire: Depending on experience
Secteur g�ographique: France
Langues: Arabe, Anglais
Post� : 6th Feb 2012

Description:
Arabic Speaking Field Sales or Marketing Manager

Main Responsibilities

� Create and integrate system solution offerings and effective go-to-market strategies including product launches to ensure differentiation and growth. Be a proactive force in helping the organization position itself to grow revenue profitably.
� Collaborate with the global product management team, the regional sales team, and other functions to identify requirements for system solution offerings.
� Understand customers� clinical and economic needs, and then map the values and benefits of the company�s system solution offerings to those needs.
� Instill marketing principles, discipline, and accountability throughout the organization.
� Searching suitable system service suppliers & installers for further distribution;
� Developing regional marketing strategy, value proposition and positioning.
� Communicate the business� strategy and vision internally and externally.
� Establish and optimize operational marketing processes.
� Assist in driving revenue growth through lead generation and mobilization of the field marketing team.
� Manage a dedicated, results-oriented regional marketing team. Evaluate the team continuously to create a team that is appropriate to the business challenges.
� Facilitate innovative total customer offering development to ensure customer success
� Key contributor to Annual Strategic Plan, ensuring regional/operational plans & executions are aligned with global Field marketing plan (value proposition, positioning, marketing mix, etc.)

Position Requirements

� Experience leading marketing strategy and go-to-market for a global, technology-oriented company. Ideally, he/she will have knowledge of the PV industry.
� A proven track record of instilling marketing discipline and accountability within a global business.
� Commercialization experience with a focus on building market awareness and go-to-market strategy and execution.
� Hands-on experience developing and deploying processes, tools, and metrics to drive marketing accountability, transparency, and results.
� A best practices mentality and ability to incorporate best practices into the marketing organization.
� Business and financial acumen.
� An inclusive leadership style with a focus on personal involvement, trust, and flexibility.
� Leadership skills that will help cultivate a culture of the company Growth Values and integrity.
� High level of integrity and capacity for sound judgement in all situations
� Exceptional communication skills.
� Customer focus and ability to build rapport at all levels internally and externally.
� A reputation for collaboration and teamwork.
� An ability to align product, field, and corporate marketing together to create a strategic advantage for the business.

Languages

Arabic � Fluent
English - Fluent
French � strongly preferred but not mandatory

Arabic Speaking International Customer Operations Representative

Title: Arabic Speaking International Customer Operations Representative
Salaire: To be discussed
Secteur g�ographique: France
Langues: Arabe, Anglais
Post� : 4th Feb 2012

Description:
Responsibilities include:

� Identify opportunities to make every customer successful. This involves recommending and explaining product and service features that are best suited to the customer�s needs.
� Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools (online self-help, FAQ�s, email, chat, telephone).
� Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports, monitor abuse and inappropriate utilization of our service.
� Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
� Support customers with tasks related with billing and payments and work with the finance team to ensure a fast and accurate response to customers� demands.
� Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
� Identify and develop opportunities to expand self-help in the application and on your fluent language; review translations of website content in your fluent language.
� Work on projects to enhance team operations and improve productivity.

Qualifications:
� A very strong focus on customer satisfaction.
� Minimum 2-3 years experience in multi-channel support, preferably for an Internet or e-Commerce company.
� Ability to prioritize, analyze and plan actions in a fast-paced environment.
� Native level in Arabic Language anf fluent in English (Another language in an asset such as German, Spanish, French, Italian, Portuguese, Russian, Dutch, Nordics).
� Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within SurveyMonkey).
� Outstanding problem-solving abilities and organizational skills.
� Excellent knowledge of Internet and software applications, including Microsoft Office products.
� Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
� A university degree is required.