Retour à la rechercheApproach People - Arabic Speaking International Customer Operations Representative
| Type d'emploi: | Permanent |
| Secteur géographique: | France |
| Salaire: | To be discussed |
| Langues: | Arabe, Anglais |
Responsibilities include:
• Identify opportunities to make every customer successful. This involves recommending and explaining product and service features that are best suited to the customer’s needs.
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools (online self-help, FAQ’s, email, chat, telephone).
• Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports, monitor abuse and inappropriate utilization of our service.
• Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
• Support customers with tasks related with billing and payments and work with the finance team to ensure a fast and accurate response to customers´ demands.
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
• Identify and develop opportunities to expand self-help in the application and on your fluent language; review translations of website content in your fluent language.
• Work on projects to enhance team operations and improve productivity.
Qualifications:
• A very strong focus on customer satisfaction.
• Minimum 2-3 years experience in multi-channel support, preferably for an Internet or e-Commerce company.
• Ability to prioritize, analyze and plan actions in a fast-paced environment.
• Native level in Arabic Language anf fluent in English (Another language in an asset such as German, Spanish, French, Italian, Portuguese, Russian, Dutch, Nordics).
• Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within SurveyMonkey).
• Outstanding problem-solving abilities and organizational skills.
• Excellent knowledge of Internet and software applications, including Microsoft Office products.
• Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
• A university degree is required.
• Identify opportunities to make every customer successful. This involves recommending and explaining product and service features that are best suited to the customer’s needs.
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools (online self-help, FAQ’s, email, chat, telephone).
• Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports, monitor abuse and inappropriate utilization of our service.
• Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
• Support customers with tasks related with billing and payments and work with the finance team to ensure a fast and accurate response to customers´ demands.
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
• Identify and develop opportunities to expand self-help in the application and on your fluent language; review translations of website content in your fluent language.
• Work on projects to enhance team operations and improve productivity.
Qualifications:
• A very strong focus on customer satisfaction.
• Minimum 2-3 years experience in multi-channel support, preferably for an Internet or e-Commerce company.
• Ability to prioritize, analyze and plan actions in a fast-paced environment.
• Native level in Arabic Language anf fluent in English (Another language in an asset such as German, Spanish, French, Italian, Portuguese, Russian, Dutch, Nordics).
• Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within SurveyMonkey).
• Outstanding problem-solving abilities and organizational skills.
• Excellent knowledge of Internet and software applications, including Microsoft Office products.
• Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
• A university degree is required.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
Vous ne pouvez pas postuler à cette offre d'emploi étant donné qu'elle n'est plus active.
