DUTCH / ENGLISH BILINGUAL CUSTOMER CARE AGENT

Comdata Group France (formerly B2S Business Support Services)

Nom: Comdata Group France (formerly B2S Business Support Services)


Anglais, Néerlandais
23-05-2018
Permanent
Le code: RNNE-15022016
Paris - Ile de France, France, Gennevilliers
22 000

B2s is a leader in Customer Care Contact Center. Our expertise in this field allows us to deliver an A-class service to 150 clients.

Our reputation relies on the quality of the service we provide. This is measured by our success with our client, their trust in our know-how as well as the common vision and ambition shared throughout the company.

Our latest project enables us to open our 8th subsidiary which is based in Paris, France.

This exciting European development is giving YOU the possibility to join us and be part be part of a company where our customer’s requirement and partnership is our number one priority.

We are looking for:

DUTCH / ENGLISH BILINGUAL CUSTOMER CARE AGENTS

About the Job
We recruit typically for the following roles (list not exhaustive by any means):
- The agent treats inbound and outbound calls, emails
- The agent is the contact of the customer: he/she applies operational instructions in order to deliver the best possible level of quality.
- The agent fills in and updates the database and manages the communication average time to achieve objectives.

Job profile
Soft skills:
- At ease with oral expression, relationship management, team work, dedication, engagement and diligence
- Sense of service, quality and result, with a customer-oriented twist
- Dynamic, stress-resistant, reacting promptly and willing to propose solutions

Know-how:
- Dutch and English bilingual speaker
- Knowledge of the product and the customers’ needs (after training)
- Good knowledge of basic computer tools and specific software
- Mastering techniques of distant customer relationship management: advice, sales, care, etc.
- Knowledge of the car industry would be an advantage

36 hours/week
Amplitude of working hours: Monday - Friday : 9am – 5:30pm

Permanent contract with a start date asap
One month trial period

Basic annual salary + language bonus + performance bonus
25 days off + 7 days RTT
Private medical insurance, pension, lunch compensation
50% of the travelcard reimbursed

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