Retour à la rechercheApproach People - Trainer for Sales and Costumer Service - Telecomunications sector
| Type d'emploi: | Permanent |
| Secteur géographique: | Alsace, France, strasbourg area |
| Salaire: | To be discussed |
| Langues: | Anglais, Français, Allemand |
| Langues requises: | 3 |
Approach people, for our client world wide leader in the telecommunications sector, we are looking for a TRAINER for their Training Team in Switzerland (Neuchatel area):
People interested and with all the requirements can send us the CV to: mireia@approachpeople.com
In this function, your main mission is to be the promoter of knowledge and soft skills by delivering top quality training for both customer care and sales channels.
Your tasks:
• Elaborate the assigned training courses for both sales channels and customer care and deliver the training courses in the portfolio according to the best practice established (training structure, handout, final test)
• With your analytical and pedagogical skills you will document the training needs, structure them in a logical way, select the most appropriate training method for each need and support your choice with pedagogical argumentation
• Make sure that your course continues to meet the needs of target group, you will identify the stakeholders and you will sit down with them regularly to review the content
• Keep the training material updated at any time
• Proactively identify the knowledge gaps and launch initiatives to address them.
Training preparation and delivery will also bring you to travel to different Swiss sites.
Your profile:
• Certification of Adults' trainer with at least 3 year's experience in a similar function
• University degree in Phsychology, Sociology or similar is an asset
• In depth organizational, planning and analytical skills
• Fluent in French and German with good knowledge of English
• Proven pedagogical skills
• Ability to translate the complexity into simplicity (complex processes, etc.)
.
People interested and with all the requirements can send us the CV to: mireia@approachpeople.com
People interested and with all the requirements can send us the CV to: mireia@approachpeople.com
In this function, your main mission is to be the promoter of knowledge and soft skills by delivering top quality training for both customer care and sales channels.
Your tasks:
• Elaborate the assigned training courses for both sales channels and customer care and deliver the training courses in the portfolio according to the best practice established (training structure, handout, final test)
• With your analytical and pedagogical skills you will document the training needs, structure them in a logical way, select the most appropriate training method for each need and support your choice with pedagogical argumentation
• Make sure that your course continues to meet the needs of target group, you will identify the stakeholders and you will sit down with them regularly to review the content
• Keep the training material updated at any time
• Proactively identify the knowledge gaps and launch initiatives to address them.
Training preparation and delivery will also bring you to travel to different Swiss sites.
Your profile:
• Certification of Adults' trainer with at least 3 year's experience in a similar function
• University degree in Phsychology, Sociology or similar is an asset
• In depth organizational, planning and analytical skills
• Fluent in French and German with good knowledge of English
• Proven pedagogical skills
• Ability to translate the complexity into simplicity (complex processes, etc.)
.
People interested and with all the requirements can send us the CV to: mireia@approachpeople.com
Vous ne pouvez pas postuler à cette offre d'emploi étant donné qu'elle n'est plus active.
