Concentrix - Social Media Support (Primark) - German, Dutch & French

Type d'emploi: Permanent
Secteur géographique: Belfast - Northern Ireland, United Kingdom, Belfast
Salaire: Competitive + Relocation Support
Langues: Néerlandais, Français, Allemand
Langues requises: 1

Coordonnées de l'annonceur

  • Nom:
    Concentrix
  • Posté:
    21-08-2017
  • Le code:
    Primark
Concentrix is partnering with Primark, a brand adored by fashion fans and value seekers alike.

Primark is widely established as the destination store for keeping up with the latest looks without breaking the bank. Their stores offer a diverse range of products, stocking everything from baby and kids, to women’s men’s, homeware, accessories, beauty products and confectionery. Primark opened its first store in Dublin in 1969 under the name Penneys and today operates in over 320 stores in eleven countries across Europe and America.

THE ROLE:

Primark believes in working hard while having fun, and working together to deliver great results for our customers and colleagues. We are passionate about everything we do, and we look to inspire with the energy we bring to our roles. At Concentrix, we are looking to replicate this, and combine with individuals who display the right skills and attitude who want to contribute to our success and theirs.

We’re looking for people who reflect both Primark & Concentrix’s culture and values. They need to be bright, enthusiastic and always helpful - to customers and other members of their team. They must display a passion for always wanting to keep improving the way that Concentrix and Primark work.

RESPONSIBILITIES:

· Responsible for a range of inbound customer contacts via social media and email
· Manage cases within the supplied Customer Relationship Management (CRM) system
· Document and log all contacts and actions in the CRM per specified guidelines
· Provides clear direction to assist customers during issue resolution
· Remains knowledgeable of performance requirements, brands/product and process documentation
· Achieves specified performance goals and required knowledge of all tools
· Maintain active participation in supporting continuous improvement efforts within Primark, for example, highlighting process inefficiencies and reporting unresolved issues, etc.

ESSENTIAL CRITERIA
· Fluency in written & spoken English & Dutch, German or French
· Exceptional customer service skills required with a minimum of 6 month’s contact centre experience
· Clearly demonstrate the ability to respond via social media in the management & resolution of customer enquiries
· Proven experience of PC and software applications including Microsoft Word and Outlook
· Ability to demonstrate 6 month’s experience delivering excellent written communication with a professional manner
· Strong interpersonal skills, proven experience demonstrating the ability to establish and maintain effective working relationships
· Ability to recognize differing customer needs, and successfully manage resolution of contacts aligned with delivering great customer experience
· Can do attitude, and a desire to support our customers and colleagues

DESIRED CRITERIA:
· A passion for fashion and knowledge of current trends
· The ability to learn new software packages/tools quickly
· Be energetic and enthusiastic in carrying out their role

HOURS:
Shifts between 10:00-04:00 (to cover European & US markets)

BENEFITS:
· A bright, modern and exciting place to work with excellent staff facilities.
· Annual Reward & Recognition Ceremony.
· Pension Scheme.
· Employee discounts scheme.
· Excellent relocation package.
· A fun, dynamic and challenging work environment.
· Professional development opportunities.

WHY BELFAST?
Belfast itself is a vibrant, multi-cultural and exciting place to live. As the capital of Northern Ireland, it is home to around 580,000 inhabitants in the metropolitan area and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, scenic and coastal walking and cycling routes, a vibrant night life with regular music, art, and social events, and much more!

Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.

RELOCATION:

Belfast is among the most welcoming cities in the world and we do our best to make sure the move is as easy and enjoyable as possible!

· Reimbursement of initial travel costs to Belfast up to £250
· 7 nights in a city centre hotel upon arrival
· Support in finding accommodation, opening bank accounts and much more.
· Advance in wages of up to £400 to help with first month’s rent and deposit.
· All offers are subject to a successful Complete Background Screening process.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.

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